Frequently Asked Questions

What is your return policy?

Any returned item must be in its original condition in order to be deemed eligible for a refund. You must also contact us within 7 days of purchasing to be eligible. Items will NOT be eligible for refund unless the item does not work as intended. If any condition problems are stated to the customer before the moment of purchase, they cannot be used as a reason for refund. Once your item has been received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, we will provide a credit amount equal to your purchase on your credit card or other form of payment.

Are your items new or used?

While most of our items are used, some items are brand new, directly from a supplier. The status of the item will be listed in the item description before making a purchase. Generally speaking, almost all items in our music department are new and come directly from a supplier. This also applies to our Manga and certain video game accessories.

What are the payment options?

Yes Buy Pawn accepts debit and credit cards through Stripe. We also accept installment plans through Sezzle. In-store, we accept all forms of payment except American Express and e-transfer. We can take credit cards over the phone.

What do you normally stock?

Our online store will showcase a pawn side and a music side. For pawns, we sell Video Games, Electronics, Consoles, TV's, Board Games, Manga, Accessories, Collectables, and everything in-between. For music, we sell Instruments, Accessories, Strings, Amps, Speakers, and everything in-between. Some items are too expensive to ship, and will have a status of "in-store only".

What is your privacy policy?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

If you have any more questions or need additional information, please don’t hesitate to get in touch.